Welcome to Drewcottril’s FAQ section. Here, we address common inquiries to provide you with a seamless shopping experience.
1. Order Tracking and Delivery
1.1. How can I track my order?
After placing an order, you’ll receive a confirmation email containing a tracking number. Use this number on our Order Tracking page to monitor your shipment’s status.
1.2. My order hasn’t arrived yet. What should I do?
If your order hasn’t arrived within the expected timeframe, please contact our customer service team at support@drewcottril.com. We’ll provide you with the latest tracking information and assist in locating your order.
2. Delivery Policies
2.1. Do you deliver on public holidays?
Delivery schedules may vary during public holidays. While we strive to fulfill orders promptly, some delays may occur due to holiday schedules. For specific information regarding deliveries during public holidays, please reach out to our customer service team.
2.2. Do you deliver to my postcode?
We deliver to a wide range of locations. To confirm whether we deliver to your specific postcode, please enter your address during the checkout process or contact our customer service team for assistance.
2.3. Is next-day delivery available on all orders?
Next-day delivery is subject to product availability and your location. To determine if next-day delivery is an option for your order, please check the delivery options during checkout or contact our customer service team.
2.4. Do I need to be present to sign for delivery?
For most deliveries, a signature is required to ensure the safe and secure receipt of your order. If you’re unavailable at the time of delivery, the carrier may leave a notice with instructions for rescheduling or collecting your package.
3. Return/ Refund/ Exchange Policy
3.1. What is your return policy?
We offer a 50-day return window for items in their original, unworn condition. To start a return, please contact our support team at support@drewcottril.com. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3.2. Do you accept exchanges or cancellations?
Orders can only be canceled within 12 hours of placement. After this time, production begins and cancellation may not be possible.
3.3. What should I do if my item arrives damaged or incorrect?
Please contact our customer service team within 7 days of delivery with photos and a description of the issue. We’ll resolve it quickly with a replacement or refund.
4. Contact Us
If you have further questions or need assistance, please reach out to us:
Support Hours: 9:00 AM to 5:00 PM (EST), Monday to Friday
Address: 124 Ellington Blvd Apt 231, Gaithersburg, MD 20878, USA
Email: support@drewcottril.com