At Drewcottril Store, we understand that sometimes changes or cancellations are necessary after placing an order. To ensure a smooth and hassle-free experience, please review our cancellation and modification policy below.

1. Order Modification & Cancellation Guidelines

  • Timeframe for Modifications & Cancellations: You may request a modification or cancellation within 12 hours of placing your order. After this period, the order moves to processing and shipping preparation, making cancellations or modifications no longer possible.
  • If your request is submitted after 12 hours, we will do our best to assist, but changes cannot be guaranteed.

2. How to Request an Order Change or Cancellation

To request an order modification or cancellation, follow these steps:

  1. Gather the required details:
    • The email address used for your purchase.
    • Your order number (found in your confirmation email).
    • A clear description of the requested changes or cancellation.
  2. Submit your request:
    • Send an email to support@drewcottril.com with the subject line:
      “Order Modification/Cancellation – [Your Order Number]”
  3. Confirmation Process:
    • Our customer support team will review your request and respond within 1 business day to confirm whether the cancellation or modification is possible.

3. Refund Policy for Canceled or Modified Orders

  • If your order cancellation is approved, a full refund will be processed within 3 business days back to your original payment method.
  • If your modification involves a price difference (e.g., upgrading to a higher-priced product), we will provide instructions on completing any additional payment.
  • Once the refund has been issued, it may take 3-7 business days for the funds to reflect in your account, depending on your bank’s processing time.

4. Contact Us

If you have any questions or need further assistance, feel free to contact us:

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Address: 715 NE 119th St, Biscayne Park, FL 33161, United States

Email: support@drewcottril.com

Phone: +1 (318) 936-1841