Memorial Day Celebration Greeting Hoodie

At Drewcottril, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. This Return and Refund Policy outlines the terms and procedures for returns, exchanges, and refunds. By placing an order with us, you agree to the following conditions applicable within the United States.

A. 50-Day Return Policy

We offer a 50-day return window from the date you receive your order. To be eligible for a return:

• Condition: Items must be unworn, unused, with tags, and in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

Note: Items that do not meet these criteria may not be eligible for a return or may incur a restocking fee.

B. Initiating a Return

To initiate a return:

1. Contact Us: Email our support team at support@drewcottril.com with the following details:
   • Order Number: Your unique order identifier.
   • Full Name: As provided during the purchase.
   • Proof of Purchase: A screenshot or copy of the order confirmation.
   • Reason for Return: Detailed explanation for the return request.
   • Supporting Evidence: Photos or videos showcasing any defects, damages, or issues with the product.
2. Return Authorization: Once your return request is reviewed and approved (typically within 72 hours), we will provide you with return instructions.
3. Shipping the Item: Securely pack the item in its original packaging and ship it to the address provided in the return authorization.
4. Return method: By mail

Important: Ensure that the return shipment is trackable. We are not responsible for lost or damaged returns.

C. Return Shipping Costs

• Defective or Incorrect Items: If the return is due to a defect or an error on our part, we will cover the return shipping costs.
• Non-Defective Items: For returns due to personal preferences or ordering errors, the customer is responsible for return shipping costs.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

D. Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong product or size. To initiate an exchange:

1. Contact Us: Email support@drewcottril.com with your order details and reason for the exchange.
2. Provide Evidence: Include photos or videos of the item highlighting the issue.
3. Exchange Process: Once approved, we will guide you through the exchange process and ship the replacement item at no additional cost.

Note: Exchanges are subject to product availability. If the desired item is unavailable, we may offer a refund or alternative solution.

E. Refunds

After receiving and inspecting your returned item:

• Approval Notification: We will notify you via email regarding the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed within 7 business days.
• Refund Method: Refunds will be credited to your original payment method.

Please Note: Depending on your bank or credit card company, it may take an additional 5-7 business days for the refund to reflect in your account.

F. Order Cancellations

If you wish to cancel your order:

• Timeframe: Cancellations must be made within 12 hours of placing the order.
• Process: Contact us immediately at support@drewcottril.com with your order details.
• Refund: Approved cancellations will receive a full refund.

Note: Orders cannot be canceled after they have been processed or shipped. In such cases, please refer to our return policy.

G. Address Accuracy

Please ensure that all shipping information is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

H. Contact Information

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Address: 124 Ellington Blvd Apt 231, Gaithersburg, MD 20878, USA

Email: support@drewcottril.com

At Drewcottril, we make shopping simple and secure. Whether you’re grabbing a classic hoodie, a graphic tee, or a cozy sweatshirt, we offer multiple safe and flexible payment options to make checkout quick and hassle-free.

Accepted Payment Methods

We currently accept the following forms of payment:

• Credit & Debit Cards
  • Visa
  • Mastercard
  • American Express
  • Discover
• PayPal
  Use your PayPal balance or link it to your bank account or card for a fast and secure transaction.
• Shop Pay / Apple Pay / Google Pay
  Express checkout options (where supported) for faster, one-click purchases using saved information.

Secure Checkout

Your privacy and safety are our top priorities. All payments are processed through SSL-encrypted systems to ensure your information stays safe and confidential.
We never store credit card data on our servers, and all transactions are securely handled by trusted third-party payment processors.

Currency & Region

All prices are listed in USD ($).
We currently only accept orders from within the United States. International payments and shipping are not supported at this time.

Having Trouble at Checkout?

If you’re experiencing issues with your payment, here are a few things to check:

• Ensure your billing address matches the one associated with your card or PayPal account.
• Confirm that your card has not expired or been declined.
• Try using a different browser or device if technical issues persist.

If problems continue, don’t hesitate to contact us at support@drewcottril.com. We’re here to help.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email with your order details and tracking info once it’s shipped.

Drewcottril – Where Comfort Meets Craftsmanship, and Shopping Stays Simple.